Frequently asked questions
Questions we hear most often. If yours is missing, write or call us.
Pricing and services
How much does it cost?
Nextcloud from €6 per month excl. VAT. Web, email, and VPS on our pricing page. AI and integration quoted after a call — always flat fee, not per user.
Do you serve consumers (B2C)?
No — we focus on companies, municipalities, and other organisations (B2B). We do not sell to individuals for private use at this time.
Can we combine several services?
Yes — Nextcloud, chat, AI, hosting, and VPS integration. One contract, one contact, EU data. Contact.
Why not Microsoft 365 or Google Workspace?
US clouds follow different laws and often charge per user. Comparison: US cloud comparison.
Migration and operations
Where is data stored physically?
In data centres in Germany (EU). Not in the US or “somewhere in the cloud”. More on our technical page.
Can you help move from Google or Microsoft?
Yes. First we map what you have and what must not break. Then a migration plan without unnecessary downtime.
How often do you back up?
Depends on the plan: from twice a week to daily. Enterprise can include off site backups. Details: backup & protection.
How long does deployment take?
Standard Nextcloud is often live within a few days after agreement. Migration from another cloud depends on volume — we plan it upfront.
What if we exceed disk capacity?
We warn you in time. We can upgrade the plan or add storage. No silent account lockout like large SaaS vendors.
Can we use our own domain?
Yes. Nextcloud, Rocket.Chat, and web typically run on your domain (e.g. cloud.yourcompany.com). We help with DNS and certificates.
Legal, GDPR, and municipalities
Who is controller and who is processor?
For hosted services (Nextcloud, chat, AI) you are usually controller — we are processor under the DPA. For website inquiries we are controller. See privacy policy (Slovak legal text).
Is this suitable for municipalities?
Yes. EU data, audit trail, contract. We also use obecnycloud.sk for municipalities. Overview: municipal cloud.
Do you provide a contract and invoice?
Yes. For companies and municipalities. Slovak company, Slovak support. Terms: terms (Slovak legal text).
Technical and AI
Is AI safe for company documents?
Yes if it runs with you or in the EU with rules on who may use what. It is not public ChatGPT with contract uploads. More: AI in the EU.
How does support work?
Phone and email during business hours. Larger contracts can include SLA. Not an anonymous ticket queue with no one to call.
Is there a free trial?
We do not offer an automatic trial. We are happy to prepare a no obligation proposal and show how it would look for you.
Technical details: technical. Comparison with US clouds: comparison.