Terms and conditions
General terms and conditions for Business Cloud services. Effective from 19 May 2026.
1. Provider
Services are provided by dob s.r.o., company ID 44292015, tax ID 2022656768, VAT SK2022656768, registered office in Žilina, entered in the Commercial Register of the District Court Žilina, Section Sro, File No. 49960/L.
Contact: podpora@firemnycloud.sk, +421 233 221 081.
2. Subject and relation to contract
We provide hosting and operation of software in the EU (Nextcloud, team communication, AI, web, email, VPS, custom integration) as described on the website and in the individual order or contract.
Services are intended for businesses and organisations (B2B), not consumers under consumer protection law. The customer is a legal entity or a natural person acting as a business.
Individual contract, order, and DPA take precedence over these terms where they differ expressly.
3. Order and conclusion of contract
The contract is formed when we confirm your order or when the contract is signed. Website pricing is indicative; the binding price is in the offer or contract.
4. Price and payment
Prices are stated excl. VAT unless noted otherwise. We invoice per agreed cycle (monthly or annually in advance). Payment is due 14 days from invoice unless agreed otherwise.
If payment is late we may suspend the service after notice. Late payment interest and reminder fees follow Slovak law.
5. Service delivery and support
We provide the service with professional care per the package description. Support scope, response times, and SLA are in the contract or pricing. We announce planned maintenance in advance where possible.
The customer is responsible for content stored and processed and for compliance with law (including GDPR for their users’ data).
6. Acceptable use
You must not use the service for unlawful content, malware, spam, or attacks on third parties. On breach we may restrict or terminate the service after notice where the situation allows.
7. Availability and backups
Backup and recovery follow the agreed package (see backups). The customer should keep their own copy of critical data if internal policy requires it.
8. Liability
We are liable for damage caused by breach of obligations in providing the service within the limits of the Civil Code. For business customers we may limit compensation beyond statutory limits to fees paid in the last 12 months, except damage to life, health, or intentional harm.
We are not liable for outages caused by networks, third parties outside our control, or force majeure.
9. Data protection
Personal data processing is governed by the privacy policy and, for services, the DPA. The customer as controller informs their users.
10. Term and termination
The contract runs for a fixed or indefinite period as agreed. Notice follows the contract; with monthly billing, notice is usually 1–3 months. After termination we provide a reasonable period for data export.
11. Complaints
Submit complaints without undue delay to the contact email. We usually handle them within 30 days.
12. Final provisions
Relations are governed by the law of the Slovak Republic. We prefer to resolve disputes by agreement; courts of the Slovak Republic at the provider’s seat apply unless the contract states otherwise.
Changes to these terms take effect on publication on the website; for ongoing contracts we inform you of material changes.
Summary terms. Binding service scope, SLA, and price are always in the individual agreement. This is not legal advice.